The Christmas & New Year period is the busiest time of the year for us at Toto.
Because of the volume of requests from our existing customers, it's a time of year that we have a strict policy on bookings.
All bookings are 100% non-refundable at the point of booking from the 24th of December to the 1st of January. Any dates booked outside of these dates will receive a credit.
Due to the volume of requests last year and become fully booked in late October in some areas, we will be staggering the booking process this year.
THIS YEAR'S BOOKING PROCESS FOR OUR EXISTING CUSTOMERS 2022
1st of September - Any existing customers can request Christmas/New Year if you have used our services a MINIMUM of one time Between February to August 2022.
14th of September - Any existing customers can request Christmas/New Year who have not used our services from February to August but did request our services last Christmas/New Year 2021/22
21st of September - All other existing customers can request Christmas/New Year.
We will not take on any new customers during the Christmas period, so we are declining new business so that we can offer our services to our existing customers and therefore we have a strict non-refundable policy in place.
Please only book if you are 100% certain that you are intending to be away.
We will only consider bookings for two days or more. We can not accommodate a single visit for example just on the 25th am.
Once we have reached the maximum amount of bookings we will not be able to take on any more requests.
Brighton & Hove areas are split into three sections and covered by our team who are working in that specific area. Once an area is fully booked we will not be able to take on any more bookings for that area.
There will only be 1 visit available on the 25th AM for Christmas Day. If a PM feed is required we can leave extra food OR alternatively, please provide a cat timer machine. We recommend the very simple, cost-effective machine cat mate single or double feeder available from most pet shops or online platforms (price range £20-£30).
We are unable to provide our 'Stay, Play & Feed' PM services from the 22nd of December to the 1st of January this is due to the volume of requests and time restraints.
There are no standby lists for the Christmas period as we rarely receive any cancellations.
At the point of booking, customers are reminded that the Christmas period booking is non-refundable.