Existing customers only can request our services from SATURDAY 27th AUGUST. We are unable to take on any new customers during the Christmas and New Year period.
We will not take on any new customers during the Christmas period, so we are declining new business so that we can offer our services to our existing customers only, therefore we have a strict non-refundable policy in place.
Because of the volume of requests from our existing customers, it's a time of year that we have a strict policy on bookings.
All bookings are 100% non-refundable at the point of booking for the period of 24th of December through to the 1st of January. Any dates booked outside of these dates will receive a credit.
Due to the volume of requests last year and become fully booked quickly in some areas, we will be processing requests in groups on a 'first come, first served basis'
Once we have reached the maximum amount of bookings in certain areas we will not be able to take on any more requests.
Brighton & Hove areas are split into three sections and covered by our team who are working in that specific area. Once an area is fully booked we will not be able to take on any more bookings for that area.
There will only be 1 visit available on the 25th AM for Christmas Day (see below for further information)
THIS YEAR'S BOOKING PROCESS FOR OUR EXISTING CUSTOMERS 2022
Group 1 - Any existing customers can request Christmas/New Year if you have used our services a MINIMUM of one time Between January the 10th through to August 27th, 2022.
Group 2 - Any existing customers can request Christmas/New Year who have not used our services between January to August but did use our services last Christmas/New Year 2021/22.
Group 3 - All other existing customers can request Christmas/New Year who have not used our services during 2022 or the Christmas period of 2021/22.
Please only book if you are 100% certain that you are intending to be away.
We will only consider bookings for two days or more. We can not accommodate a single visit for example just on the 25th am.
There will only be 1 visit available on the 25th AM for Christmas Day. If a PM feed is required we can leave extra food OR alternatively, please provide a cat timer machine. We recommend the very simple, cost-effective machine cat mate single or double feeder available from most pet shops or online platforms (price range £20-£30).
We are unable to provide our 'Stay, Play & Feed' PM services from the 22nd of December to the 3rd of January this is due to the volume of requests and time restraints.
There are no standby lists for the Christmas period as we rarely receive any cancellations.
If a customer cancels then their space will remain available for them in case their plans change again and they choose to go away. The space will not be offered to any other customers and will remain available for them in our booking system.
At the point of booking, customers are reminded that the Christmas period booking is non-refundable.