Cat Feeding visits AM & PM (visiting at some time between 5 am - 11 am & 3 pm - 8 pm)
We can provide morning and afternoon feeding visits which include litter scooping, changing litter, fresh water, fresh food, and clean bowls.
To provide an effective level of care for your pet whilst you're away, we will only agree to and accept bookings of at least one visit per day for the duration of your absence (so we will not take bookings of visits every two, three, or more days). This is to ensure your pet always has adequate company, food, water, and any health or welfare issues that can be identified and managed as soon as possible while you are away.
Stay, Play & Feed visits (visiting at some time between 3 pm - 8 pm)
Stay, Play & Feed available on PM visits only (visiting at some time between 3 pm-8 pm)
(This service also includes litter scooping, changing litter, fresh water, fresh food, and cleaning bowls)
Stay & Play visits are available for 20 or 30 minutes, we will visit once during the time of 3 pm-8 pm.
Please note that this is not a booked time-specific service and we will visit during the times mentioned above.
See our dedicated page for all the information you might need about this service.
How to book, cancel or extend a booking
Customers can book, cancel & extend bookings by using our easy-to-use automated system once registered with us.
Your key is allocated a number for our key store and our booking system has a secure password which only we can access. We hold many keys for our customers which offers great flexibility, especially for any last minute booking requests.
For our customers whom we do not hold a key, we offer a key returning service for £5. Once safely home customers notify us and we then arrange for their key to be returned on our next scheduled AM or PM service. Keys are posted through the letterbox to avoid disturbing our customers.
Keys for any future bookings would need to be dropped off at one of our sitter's homes and full details are given at the time of booking.
We are unable to leave keys on the last visit as this would invalidate our insurance policy.
Scheduled bookings can be cancelled using our automated booking system.
Customers can visit their schedule and click on the dates they wish to cancel and receive a credit for future bookings (credits exclude any dates during the Christmas period 24th December through to the 1st of January (see our dedicated page).
A minimum of 12 hours notice is required for a credit for a visit that we are due to attend.
All dirty litter and used pouches are always removed from your home and disposed of leaving your home fresh from unwanted smells.
To help the environment we use biodegradable bags to remove waste and recycle where possible.
Keeping in touch
We always send a complimentary service report email on our 'First & Last' visits to let you know we have started and finished our service.
We will also send a complimentary picture during one of our visits, usually always the first visit (please note that your cat might be out and about when we visit).
We can provide a daily picture after the initial picture for £1 per day along with any feedback you would like to know about, this can be requested and booked online.
Toto Cat Feeding & Cat Sitting for Brighton & Hove